Terms of Service

1. Acceptance of Terms

Welcome to Shop Maine Home. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, making a purchase, or engaging with our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must not use our website or services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. About Shop Maine Home

Shop Maine Home is a Canadian company specializing in premium window treatments, blinds, shades, rugs, and home decor products. We have been serving customers since 1995, providing quality products and exceptional service.

3. Use of Our Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree to use our website in accordance with these Terms and all applicable laws and regulations.

3.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the operation of our website
• Upload or transmit viruses, malware, or other harmful code
• Collect or harvest personal information of other users
• Use automated systems to access our website without permission
• Impersonate any person or entity or misrepresent your affiliation
• Violate the intellectual property rights of others

3.3 Account Registration

To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. Colors and dimensions may vary slightly from what appears on your screen.

4.2 Pricing and Availability

All prices are listed in Canadian dollars (CAD) and are subject to change without notice. Product availability is subject to stock levels and may vary. We reserve the right to limit quantities and discontinue products at any time.

4.3 Custom Orders

Custom-made products are manufactured to your specific requirements and may not be returnable unless defective. Custom orders may require additional time for production and delivery.

5. Orders and Payment

5.1 Order Process

When you place an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order for any reason, including product availability, pricing errors, or credit verification issues.

5.2 Payment Terms

Payment is due at the time of order placement. We accept major credit cards and other payment methods as indicated on our website. By providing payment information, you represent that you are authorized to use the payment method.

5.3 Order Confirmation

You will receive an order confirmation email after placing your order. This confirmation does not constitute acceptance of your order. We will notify you when your order is accepted and processed for shipment.

6. Shipping and Delivery

6.1 Shipping Policy

We ship to addresses within Canada. Shipping costs and delivery times vary based on your location and the shipping method selected. Free shipping may be available for orders over a certain amount as specified on our website.

6.2 Delivery

Delivery times are estimates and may vary due to factors beyond our control. We are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances outside our control.

6.3 Risk of Loss

Risk of loss and title to products pass to you upon delivery to the shipping carrier. We recommend purchasing shipping insurance for valuable items.

7. Returns and Exchanges

7.1 Return Policy

We accept returns of most items within 30 days of delivery, provided they are in original condition with tags attached. Custom-made items, clearance items, and certain other products may not be returnable.

7.2 Return Process

To initiate a return, contact our customer service team for a return authorization. You are responsible for return shipping costs unless the item is defective or we made an error.

7.3 Refunds

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

8. Warranties and Disclaimers

8.1 Product Warranties

Our products come with manufacturer warranties as specified in the product documentation. We stand behind the quality of our products and will work with you to resolve any warranty issues.

8.2 Website Disclaimer

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

8.3 Limitation of Liability

To the maximum extent permitted by law, Shop Maine Home shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

9. Intellectual Property

9.1 Our Content

All content on our website, including text, images, logos, designs, and software, is owned by Shop Maine Home or our licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from our content without written permission.

9.3 User Content

If you submit content to our website (such as reviews or comments), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content in connection with our business.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our privacy practices as described in our Privacy Policy.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

11.3 Dispute Resolution Process

Before initiating legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with our customers to find mutually acceptable solutions.

12. Termination

We may terminate or suspend your access to our website and services at any time, with or without cause or notice. Upon termination, your right to use our website ceases immediately, but the provisions of these Terms that by their nature should survive termination shall remain in effect.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

We will respond to your inquiry within a reasonable timeframe.